Shipping policy

🚚 SHIPPING POLICY — TWNSX CO.

PROCESSING TIME

All orders are processed within 1–3 business days after payment is confirmed. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, processing may be delayed by a few days. We will notify you if there is a significant delay.

SHIPPING RATES & DELIVERY ESTIMATES

Shipping charges for your order will be calculated and displayed at checkout.

Estimated delivery times:

Delivery times are estimates only and are not guaranteed.

SHIPPING CONFIRMATION & TRACKING

Once your order has shipped, you will receive a confirmation email with tracking information.

Please allow up to 24–48 hours for tracking updates to appear.

CUSTOMS, DUTIES & TAXES

TWNSX CO. is not responsible for any customs fees, import duties, or taxes applied to your order.

All charges imposed during or after shipping (tariffs, taxes, etc.) are the responsibility of the customer.

INCORRECT ADDRESS

It is the customer’s responsibility to ensure that all shipping information is correct at checkout.

We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

If you realize there is an error, please contact us immediately at twnsxco@gmail.com.

LOST OR DELAYED PACKAGES

TWNSX CO. is not responsible for shipping delays caused by carriers, customs, or circumstances outside our control.

If your package appears lost or significantly delayed, please contact us so we can assist you in opening a claim with the carrier.

DAMAGED PACKAGES

If your order arrives damaged, please contact us within 7 days of delivery with photos of the item and packaging so we can evaluate the issue.

CONTACT

If you have any questions about shipping, you can contact us at:
📩 twnsxco@gmail.com